Terms & Conditions
- Delivery charge will be waived for any order of $300 or more.
- Orders will arrive within 7 days. (Hong Kong region)
- Should any delivered order be returned to us due to undeliverable/wrong address or refused reception, only an amount equivalent to the price paid for the order less a restocking fee of 25% will be refunded. For orders eligible for free delivery, an additional 6% will be deducted from the refund amount. No replacement delivery will be made for any returned order due to undeliverable/wrong address or refused reception. A new order will be required.
Guaranteed Return Policy:
Return of delivered items within 30 days will be accepted subject to the following:
- If the reason for your return is our fault such as the item being damaged or a defective product, or if you received the wrong items and you notify us within 10 days of the delivery confirmation receipt, we will cover the cost of returning the item as well as provide a full refund including the original delivery charge.
- If the reason for your return is anything out of our control and you notify us within 10 days of the delivery confirmation receipt, we will provide a full refund minus the original delivery charge along with a 25% re-stocking fee. It will also be your responsibility to ship the item back to our warehouse. If you choose to exchange an item under these circumstances regardless the purchase price, you will be responsible for the courier service cost to deliver the exchanged item back to you. Only if the product was sold out, we will refund the full price paid for the purchase.
We do not accept the return of:
- any item that is not in its original condition, opened, used or damaged.
- any item that is returned more than 30 days after receipt.
- any free gift (product or sample).
- any item that is purchased outside of this website.
In the event of dispute, the decision of Manna Trading / Mystserum.com shall be final and conclusive.